Frequently Asked Questions
Have questions about our products? Check out the FAQs below. If you don’t find what you need, feel free to contact us here.
Shipping & Delivery
What is the process for shipping and delivery?
Have you placed an order, then? Greetings from the NutInit family!
After you place your order, our staff will package your item with care and ship it out in 24-48 hours.
Within 3–7 business days**, your products should arrive safely in your eagerly awaiting hands after being dispatched by delivery service.
We will send you a shipping confirmation email as soon as your order is shipped, along with a tracking number so you can monitor its progress.
How much do I pay for shipping?
Shipping is free for orders over ₹500!
For orders below this amount, a standard shipping fee will apply. You’ll see the exact cost at checkout.
When will my order arrive?
The amazing journey from NutInit HQ to your front door starts as soon as your order is picked and packaged.
All orders come with FREE, quick delivery anywhere in India, regardless of how many products you buy. After placing your order, it should arrive in 3–7 business days*.
*Please note: Even though the Courier partner gave us these estimated arrival times, unforeseen circumstances occasionally prevent them from delivering on time. Your tracking number can display a "delayed" delivery date in this situation.
How do I track my order?
Great news—your nuts are on the way! Once your order is handed over to the delivery courier, you’ll get a confirmation email with a "Track Order" button. Click it to see real-time updates as your order makes its way to you!
If you haven’t received the confirmation email yet, don’t forget to check your spam folder in case it landed there.
Help, I think my order is lost/hasn’t been delivered?
Worried your order might be lost? While Delivery courier aims to deliver within 3-7 business days, delays sometimes occur, and tracking may show a “delayed” status. If your order hasn’t arrived within 20 days, please contact us so we can investigate with Delivery courier.
*Please note: For any Delivery courier-related issues, it’s best to contact them directly first. Once you’ve done that, let us know—we’ll follow up with them on your behalf to help resolve the issue as quickly as possible.
Can I change my shipping address?
Uh-oh! If your products aren’t being sent to the correct address, we’re here to help! If your order hasn’t shipped yet, just send us the new address, and we’ll take care of it.
If your order is already on its way, don’t worry! You can redirect it using the Delivery Courier tracking link in your shipping confirmation email.
*Please note: We can only ship to the address provided on your order. If it's incorrect and the package is delivered there, we won’t be able to retrieve it, so double-check your address!
Do you ship internationally?
Although we began our journey in India, we have exciting plans to expand globally soon. At the moment, we regret to inform you that we do not offer international shipping.
Are there any customs/import fees?
All NutInit products are shipped from our distribution center right here in India. This means you won't have to worry about customs fees since everything is coming from your local area. Enjoy hassle-free shopping with deliveries from your own backyard!
Product Questions
What types of nuts are available, raw or roasted?
At NutInit, we offer a delightful selection of nuts that cater to every taste! Choose from our crunchy raw almonds and cashews or indulge in our perfectly roasted varieties, lightly seasoned to enhance their natural flavors.
Whether you’re snacking straight from the bag or adding them to your favorite recipes, our nuts are packed with goodness. Dive into our nutty adventure and find your perfect match today!
If you have any questions about our nut offerings, just let us know!
Do you have sugar-free or unsalted options?
Absolutely! We have tasty sugar-free and unsalted options for you to enjoy. Indulge in our natural flavors without the guilt—perfect for snacking anytime. Check out our selection and discover your new favorites!
Are your nuts and seeds organic?
Yes, many of our nuts and seeds are organic! We take pride in sourcing high-quality products that are free from harmful pesticides and chemicals. This means you can enjoy our delicious nuts and seeds knowing they’re as natural as possible.
Check out our product descriptions for specific organic certifications!
Do you offer mixed nut or seed products?
Absolutely! We offer a variety of mixed nut and seed products to satisfy all your snacking needs. Our blends combine the best flavors and textures, making them perfect for on-the-go munching, baking, or adding to your favorite dishes.
Explore our delicious mixes and find your new favorite snack today!
Is allergen info provided for your products?
Yes, we provide allergen information for all our products. We want you to shop with confidence, so you can easily check for allergens like nuts, seeds, and gluten in our product descriptions.
If you have specific concerns or questions, feel free to reach out to us!
Your health and safety are our top priorities.
What are the health benefits of nuts and seeds?
Nuts and seeds are nutritious snacks loaded with healthy fats, protein, vitamins, and minerals. They support heart health, enhance brain function, and can help manage weight. Plus, they’re rich in antioxidants to protect your cells. Enjoy a handful daily for a tasty health boost!
Feel free to check out our latest blog for more information on the health benefits of nuts and seeds!
How are products packaged for freshness?
We package our products with care to ensure maximum freshness! Each item is sealed in airtight containers to lock in flavor and nutrients, and we use eco-friendly materials for shipping. This means your dry fruits, nuts, and trail mixes arrive at your door just as fresh as the day they were packed.
Enjoy the crunch and taste with every bite!
Any recipes or suggestions for usage?
Here are some simple and interesting suggestions for using your dry fruits, nuts, trail mix, and seeds:
1. Smoothies: Blend a handful of nuts or seeds into your smoothies for added protein and crunch.
2. Trail Mix: Create a custom trail mix with your favorite nuts and dried fruits for a tasty snack on the go.
3. Baking: Add chopped nuts or dried fruits to muffins, breads, or cookies for a delightful twist.
4. Salads: Toss some seeds or nuts into salads for extra texture and flavor.
5. Yogurt Parfaits: Layer yogurt with dried fruits and nuts for a delicious breakfast or dessert.
Feel free to explore more ideas and recipes on our website!
What if there's a problem with my order?
If there’s a problem with your order, don’t worry! Just reach out to our friendly customer service team, and we’ll work quickly to resolve any issues. Whether it’s a missing item or a product concern, we’re here to help make it right.
Your satisfaction is our top priority!
Returns & Exchanges
Do you have a returns policy?
Sorry, we know legal stuff isn't exactly a page-turner, but give our return policy a quick glance!
Not all items qualify for returns, and any exclusions will be noted on the product pages or during checkout. To be eligible for a return:
1. Initiate the return and send the item back within 15 days of delivery.
2. Items should not be labeled “Final Sale” or “Non-Returnable,” unless they are faulty.
3. Items must be in their original packaging and condition, including tags.
You’ll need to send us a photo of the item before returning it.
*Note: Returning an item from a bundle will void the bundle pricing.*
How long do I have to return my product?
We get it—life happens, and returning an item can slip your mind. That's why we offer a generous 15-day return window to help you make that decision! We're here to assist you with the return process, so don’t hesitate to reach out.
For more details, check out our returns policy!
Can I return my order for a refund?
Yes, you can return your order for a refund! If you're not completely happy with your purchase, just ensure the items are unused and in their original packaging. You can initiate the return within 15 days of receiving your order. We want you to be satisfied, so if you need assistance, our team is here to help!
For full details, check our returns policy on the website.
Do I have to pay for returns?
We’ve got you covered! All eligible returns within India come with a free return shipping label, so you won’t have to spend anything at the courier. Just reach out to our friendly team, and they'll assist you with the process.
*Please note: Not all items can be returned. Any exclusions will be noted on the product pages and at checkout.
How long does it take for my return/exchange to be processed?
Once we receive your return at our warehouse, processing typically takes 3-5 business days. If you've sent us a photo of your return receipt, we may be able to expedite the process. You’ll receive a confirmation email once your exchange or refund is completed.
How long does it take for my refund to be processed?
Once we receive your return at our warehouse, it typically takes 5-7 business days for your refund to be processed. After processing, it may take an additional 3-5 business days for the funds to reflect in your account, depending on your bank or payment provider. We’ll keep you updated along the way!
Payment
How secure is your payment?
Your privacy and security are our top priorities.
We use Razorpay Payments, a highly secure and encrypted system that protects our customers and holds merchants accountable. Rest assured, your information is safe with us!
What payment types do you offer?
We happily accept all your favorite payment methods! Use your trusty credit cards (Visa, MasterCard, Rupay) or debit cards for smooth online transactions. For those who love tech, we also offer Google Pay and PhonePe, making checkout quick and effortless.
Dive into shopping with confidence and convenience!
How do I use a discount code?
Exciting news! When you see something on sale, you're in for a treat—because who doesn’t love saving money? Just pop over to the checkout, and on the first page, you’ll find a handy box to enter your discount code. Don’t forget to hit ‘Apply’ to reveal your savings!
*Please note: Only one discount code can be used per order. If you’re loading up on bundles, we recommend placing separate orders. Keep an eye on your email for specific offers, too!
What currency is the store in?
All pricing for our Indian store is listed in Indian rupee (INR).
Contact Us
I have an issue with my order, what can I do?
Is something off with your order? No worries! Our NutInit team is here to help. Please reach out (mail) to us with details about the issue, and to expedite the resolution, we kindly ask you to include photos so we can quickly identify what went wrong.
I need to cancel or change my order!
Things happen! If you need to change or cancel your order, please email us right away with "CHANGE" or "CANCEL" in the subject line, and we'll do our best to accommodate your request. However, if your order has already been dispatched, you'll need to follow our returns process. We work quickly to process orders, so please choose your items carefully, as we can't guarantee changes once an order is placed.
How do I contact you?
Forget carrier pigeons and smoke signals—send us an email instead! Reach out to us humansat info@nutinit.com. Emailing helps us keep track of your inquiries, so we can assist you better. We’re only human, so please bear with us while we work swiftly to respond.
We promise we won't leave you hanging; your messages won’t go unread!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your NutInit stories, as it warms our hearts to see our lights being used and loved out in the big wide world.
Should you have any feedback for us, please feel free to send us in mail.